The lifebelt :
the definitive guide to managing customer retention /
John A. Murphy.

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Main Author: Murphy, John A.
Language(s): English
Published: Chichester ; Wiley, c1996.
Subjects: Customer relations.
Customer loyalty.
Physical Description: xii, 292 p. : ill. ; 24 cm.
ISBN: 0471498181
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Item Link	Original Source
Limited (search only)	University of Virginia

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