Service quality in practice :
a handbook for practitioners /
John A. Murphy, with Tony Farmar.

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Main Author
Murphy, John A. (John Augustine).
Related Names
Farmar, Tony.
Language(s)
English
Published
Dublin : Gill and Macmillan, c1993.
Subjects
Performance standards.
Service industries > Quality control.
Physical Description
230 p. : ill. ; 24 cm.
ISBN
0717118797 :
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