The quality-productivity connection in service-sector management /
by John C. Shaw.

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Main Author
Shaw, John C. (John Clark), 1933-
Language(s)
English
Published
New York : Van Nostrand Reinhold, c1978.
Subjects
Management.
Note
Includes index.
Physical Description
xiii, 143 p. : ill. ; 22 cm.
ISBN
0442275420
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Limited (search only)   University of Michigan