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‡aShaw, John C.
‡q(John Clark),
‡d1933-
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‡aThe quality-productivity connection in service-sector management /
‡cby John C. Shaw.
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260 |
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‡aNew York :
‡bVan Nostrand Reinhold,
‡cc1978.
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‡axiii, 143 p. :
‡bill. ;
‡c22 cm.
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‡aIncludes index.
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