The quality-productivity connection in service-sector management /
by John C. Shaw.

APA Citation

Shaw, J. C. (John Clark). (1978). The quality-productivity connection in service-sector management. New York: Van Nostrand Reinhold.

MLA Citation

Shaw, John C. (John Clark), 1933-. The Quality-productivity Connection In Service-sector Management. New York: Van Nostrand Reinhold, 1978.

Warning: These citations may not always be complete (especially for serials).