Zero Time :
providing instant customer value--every time, all the time /
Raymond Yeh, Keri Pearlson, George Kozmetsky.

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Main Author
Yeh, Raymond Tzuu-Yau, 1937-
Related Names
Kozmetsky, George.
Pearlson, Keri E.
Language(s)
English
Published
New York : Wiley, c2000.
Subjects
Strategic planning.
Consumer satisfaction.
Customer relations.
Physical Description
xiv, 270 p. : ill. ; 24 cm
ISBN

0471382450
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Limited (search only)   University of Michigan