Zero Time :
providing instant customer value--every time, all the time /
Raymond Yeh, Keri Pearlson, George Kozmetsky.
APA Citation
Yeh, R. Tzuu-Yau., Kozmetsky, G., Pearlson, K. E. (2000). Zero Time: providing instant customer value--every time, all the time. New York: Wiley.
MLA Citation
Yeh, Raymond Tzuu-Yau, 1937-, George Kozmetsky, and Keri E Pearlson. Zero Time: Providing Instant Customer Value--every Time, All the Time. New York: Wiley, 2000.
Warning: These citations may not always be complete (especially for serials).