Zero Time : providing instant customer value--every time, all the time

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100 1 ⊔ ‡aYeh, Raymond Tzuu-Yau, ‡d1937- ‡0http://id.loc.gov/authorities/names/n79064882 ‡1http://id.loc.gov/rwo/agents/n79064882
245 1 0 ‡aZero Time : ‡bproviding instant customer value--every time, all the time / ‡cRaymond Yeh, Keri Pearlson, George Kozmetsky.
260 ⊔ ⊔ ‡aNew York : ‡bWiley, ‡cc2000.
300 ⊔ ⊔ ‡axiv, 270 p. : ‡bill. ; ‡c24 cm
336 ⊔ ⊔ ‡atext ‡btxt ‡2rdacontent
337 ⊔ ⊔ ‡acomputer ‡bc ‡2rdamedia
338 ⊔ ⊔ ‡aonline resource ‡bcr ‡2rdacarrier
504 ⊔ ⊔ ‡aIncludes bibliographical references (p. 257-264) and index.
538 ⊔ ⊔ ‡aMode of access: Internet.
650 ⊔ 0 ‡aStrategic planning. ‡0http://id.loc.gov/authorities/subjects/sh85128511
650 ⊔ 0 ‡aConsumer satisfaction. ‡0http://id.loc.gov/authorities/subjects/sh85031490
650 ⊔ 0 ‡aCustomer relations. ‡0http://id.loc.gov/authorities/subjects/sh85034963
700 1 ⊔ ‡aKozmetsky, George.
700 1 ⊔ ‡aPearlson, Keri E.
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