Shopping behavior of department store customers;
a study of store policies and customer demand, with particular reference to delivery service and telephone ordering.

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Main Author
Rich, Stuart U.
Related Names
Harvard University. Graduate School of Business Administration.
Language(s)
English
Published
Boston, Division of Research, Graduate School of Business Administration, Harvard University, 1963.
Subjects
Delivery of goods.
Telephone selling.
Department stores > United States.
Consumers > United States.
Physical Description
xviii, 291 p. maps, diagrs. 22 cm.
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