Shopping behavior of department store customers;
a study of store policies and customer demand, with particular reference to delivery service and telephone ordering.

APA Citation

Rich, S. U., Harvard University. Graduate School of Business Administration. Division of Research. (1963). Shopping behavior of department store customers: a study of store policies and customer demand, with particular reference to delivery service and telephone ordering. Boston: Division of Research, Graduate School of Business Administration, Harvard University.

MLA Citation

Rich, Stuart U, and Harvard University. Graduate School of Business Administration. Division of Research. Shopping Behavior of Department Store Customers: a Study of Store Policies And Customer Demand, With Particular Reference to Delivery Service And Telephone Ordering. Boston: Division of Research, Graduate School of Business Administration, Harvard University, 1963.