Internal support services :
delivering excellence /
edited by Elizabeth J. Miranda.

Description

Related Names

Miranda, Elizabeth.
Conference Board.
Internal Support Services Conference New York, N.Y., and San Diego, Calif.) (1995 :

Language(s)

English

Published

New York, NY : Conference Board, c1996.

Subjects

Total quality management.
Customer services > Customer services / Quality control.
Organizational change > Organizational change / Management.
Personnel management.
Work measurement.
Performance standards.

Summary

This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.

Note

"Contains excerpts of speeches delivered at the Conference Board's Internal Support Services Conference held in New York City on June 28-29 and in San Diego on May 8-9, 1995"--P. [2]
Caption title.

Physical Description

41 p. : col. ill. ; 28 cm.

ISBN

0823705927

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