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| 245 | 0 | 0 | ‡aInternal support services : ‡bdelivering excellence / ‡cedited by Elizabeth J. Miranda. |
| 260 | ⊔ | ⊔ | ‡aNew York, NY : ‡bConference Board, ‡cc1996. |
| 300 | ⊔ | ⊔ | ‡a41 p. : ‡bcol. ill. ; ‡c28 cm. |
| 336 | ⊔ | ⊔ | ‡atext ‡btxt ‡2rdacontent |
| 337 | ⊔ | ⊔ | ‡aunmediated ‡bn ‡2rdamedia |
| 338 | ⊔ | ⊔ | ‡avolume ‡bnc ‡2rdacarrier |
| 490 | 0 | ⊔ | ‡aReport / The Conference Board ; ‡vno. 1142-96-CH |
| 500 | ⊔ | ⊔ | ‡a"Contains excerpts of speeches delivered at the Conference Board's Internal Support Services Conference held in New York City on June 28-29 and in San Diego on May 8-9, 1995"--P. [2] |
| 500 | ⊔ | ⊔ | ‡aCaption title. |
| 520 | ⊔ | ⊔ | ‡aThis report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence. |
| 538 | ⊔ | ⊔ | ‡aMode of access: Internet. |
| 650 | ⊔ | 0 | ‡aTotal quality management. ‡0http://id.loc.gov/authorities/subjects/sh91000952 |
| 650 | ⊔ | 0 | ‡aCustomer services ‡xQuality control. ‡0http://id.loc.gov/authorities/subjects/sh2009122700 |
| 650 | ⊔ | 0 | ‡aOrganizational change ‡xManagement. ‡0http://id.loc.gov/authorities/subjects/sh2008108710 |
| 650 | ⊔ | 0 | ‡aPersonnel management. ‡0http://id.loc.gov/authorities/subjects/sh85100143 |
| 650 | ⊔ | 0 | ‡aWork measurement. ‡0http://id.loc.gov/authorities/subjects/sh85148154 |
| 650 | ⊔ | 0 | ‡aPerformance standards. ‡0http://id.loc.gov/authorities/subjects/sh85099815 |
| 700 | 1 | ⊔ | ‡aMiranda, Elizabeth. |
| 710 | 2 | ⊔ | ‡aConference Board. ‡0http://id.loc.gov/authorities/names/n79023184 ‡1http://id.loc.gov/rwo/agents/n79023184 |
| 711 | 2 | ⊔ | ‡aInternal Support Services Conference ‡d(1995 : ‡cNew York, N.Y.; San Diego, Calif.) |
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