The service edge :
101 companies that profit from customer care /
by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.

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Main Author: Zemke, Ron.
Related Names: Schaaf, Dick.
Language(s): English
Published: New York, N.Y. : New American Library, c1989.
Subjects: Service industries > Service industries / United States > Service industries / United States / Management.
Customer services > Customer services / United States.
Note: "NAL books."
Physical Description: xviii, 584 p. ; 24 cm.
ISBN: 0453006477
Locate a Print Version: Find in a library

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Limited (search only)	University of Minnesota

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