Service wisdom :
creating and maintaining the customer service edge /
[edited by] Ron Zemke and Chip R. Bell

Description

Related Names: Bell, Chip R
Zemke, Ron
Language(s): English
Published: Minneapolis, MN : Lakewood Books, 1990, c1989
Subjects: Organization and Administration
Quality Control
Public Relations
Customer services
Physical Description: xii, 344 p. : ill. ; 24 cm
ISBN: 0943210089 :
Locate a Print Version: Find in a library

Item Link	Original Source
Limited (search only)	University of California