The service edge : 101 companies that profit from customer care

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100 1 ⊔ ‡aZemke, Ron.
245 1 4 ‡aThe service edge : ‡b101 companies that profit from customer care / ‡cby Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
260 ⊔ ⊔ ‡aNew York, N.Y. : ‡bNew American Library, ‡cc1989.
300 ⊔ ⊔ ‡axviii, 584 p. ; ‡c24 cm.
500 ⊔ ⊔ ‡a"NAL books."
504 ⊔ ⊔ ‡aIncludes bibliographical references and index.
538 ⊔ ⊔ ‡aMode of access: Internet.
650 ⊔ 0 ‡aService industries ‡zUnited States ‡xManagement.
650 ⊔ 0 ‡aCustomer services ‡zUnited States.
700 1 ⊔ ‡aSchaaf, Dick.
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