Telephone courtesy & client service /
Lloyd Finch.

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Main Author
Finch, Lloyd C.
Related Names
American Veterinary Medical Association.
Language(s)
English
Published
Menlo Park, Calif. : Crisp Publications, 1999, c1987.
Edition
Rev. 6/99
Subjects
Veterinarian and client.
Customer services > Handbooks, manuals, etc.
Telephone etiquette > Handbooks, manuals, etc.
Veterinary medicine > Practice > Handbooks, manuals, etc.
Note
"Based on the book "Telephone courtesy and customer service" by Lloyd Finch"--T.p. verso.
"This book has been customized for use in veterinary practices by the American Veterinary Medical Association."
Physical Description
ii, 64 p. : ill. ; 26 cm.
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