Improving service quality :
a governor's guide for launching or expanding major quality initiatives ; Improving service quality : profiles of four governors who have pioneered major quality initiatives.

Description

Corporate Author

National Governors' Association.

Language(s)

English

Published

Washington, D.C. : National Governors' Association, c1998.

Subjects

Total quality management in government > Total quality management in government / United States > Total quality management in government / United States / States.
Government productivity > Government productivity / United States > Government productivity / United States / States.
State governments > State governments / United States.

Note

"August 1998"--T.p for 1st title; "February 1998"--T.p. for 2nd title.

Physical Description

29, 37 p. ; 28 cm.

ISBN

1558773010 (2nd title)
1558773061 (1st title)

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