Serving the American public :
best practices in one-stop customer service : Federal Benchmarking Consortium Study Report /
National Performance Review ; Al Gore, Vice President of the United States.

Description

Corporate Author: National Performance Review (U.S.)
Related Names: Gore, Albert, 1948-
Language(s): English
Published: [Washington, D.C.?] : The Review : 1997]
Subjects: Public relations > Public relations / Information services > Public relations / Information services / United States.
Total quality management in government > Total quality management in government / United States.
Communication in industrial relations > Communication in industrial relations / United States.
Consumer satisfaction > Consumer satisfaction / United States.
Note: Shipping list no.: 98-0087-P.
"November 1997."
Also available via Internet. Address as of 6/04/01: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/1stpcus.html.
Physical Description: iii, 37 p. ; 28 cm.
ISBN
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