Serving the American public : best practices in one-stop customer service : Federal Benchmarking Consortium Study Report

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110 2 ⊔ ‡aNational Performance Review (U.S.)
245 1 0 ‡aServing the American public : ‡bbest practices in one-stop customer service : Federal Benchmarking Consortium Study Report / ‡cNational Performance Review ; Al Gore, Vice President of the United States.
260 ⊔ ⊔ ‡a[Washington, D.C.?] : ‡bThe Review : ‡b[Supt. of Docs., U.S. G.P.O., distributor, ‡c1997]
300 ⊔ ⊔ ‡aiii, 37 p. ; ‡c28 cm.
500 ⊔ ⊔ ‡aShipping list no.: 98-0087-P.
500 ⊔ ⊔ ‡a"November 1997."
530 ⊔ ⊔ ‡aAlso available via Internet. Address as of 6/04/01: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/1stpcus.html.
538 ⊔ ⊔ ‡aMode of access: Internet.
650 ⊔ 0 ‡aPublic relations ‡xInformation services ‡zUnited States.
650 ⊔ 0 ‡aTotal quality management in government ‡zUnited States.
650 ⊔ 0 ‡aCommunication in industrial relations ‡zUnited States.
650 ⊔ 0 ‡aConsumer satisfaction ‡zUnited States.
700 1 ⊔ ‡aGore, Albert, ‡d1948-
740 0 0 ‡aFederal Benchmarking Consortium Study Report
740 0 0 ‡aBest practices in one-stop customer service
856 4 1 ‡uhttp://govinfo.library.unt.edu/npr/library/papers/benchmrk/1stpcus.html
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