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‡aManaging difficult interactions :
‡bexpert solutions to everyday challenges.
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‡aBoston, MA :
‡bHarvard Business Press,
‡cc2008.
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‡ax, 84 p. ;
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‡aPocket mentor series
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‡aIncludes bibliographical references (p. 77-84)
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‡aMode of access: Internet.
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‡aInterpersonal relations.
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‡aConflict management.
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