Telephone courtesy & customer service /
Lloyd Finch.

APA Citation

Finch, L. C. (1990). Telephone courtesy & customer service. Rev. ed. Menlo Park, Calif.: Crisp Publications.

MLA Citation

Finch, Lloyd C. Telephone Courtesy & Customer Service. Rev. ed. Menlo Park, Calif.: Crisp Publications, 1990.

Warning: These citations may not always be complete (especially for serials).