Sustaining total quality :
achieving performance excellence using the Baldrige Award criteria /
Robert J. Marton.

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Main Author: Marton, Robert J., 1950-
Language(s): English
Published: Rockville, Md. : Government Institutes, c1999.
Subjects: Communication in management.
Customer services.
Malcolm Baldrige National Quality Award.
Total quality management.
Physical Description: xx, 217 p. : ill. ; 24 cm.
ISBN: 086587610X (hardcover)
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