Increasing your sales through customer services :
a critical function in transition /
edited by Fred S. Rosenau and Leslie R. Chase.
APA Citation
Chase, L., Rosenau, F. S., Information Industry Association. (1984). Increasing your sales through customer services: a critical function in transition. Washington, D.C.: Information Industry Association.
MLA Citation
Chase, Leslie, Fred S Rosenau, and Information Industry Association. Increasing Your Sales Through Customer Services: a Critical Function In Transition. Washington, D.C.: Information Industry Association, 1984.
Warning: These citations may not always be complete (especially for serials).