Catalog Record: Customer loyalty : how to earn it, how to keep it | HathiTrust Digital Library

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Customer loyalty :
how to earn it, how to keep it /
Jill Griffin.

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Main Author: Griffin, Jill.
Language(s): English
Published: San Francisco : Jossey-Bass, 1997 printing, c1995
Edition: 1st pbk. ed.
Subjects: Customer relations.
Customer services.
Consumer satisfaction.
Physical Description: xii, 242 p. : ill. ; 24 cm.
ISBN: 0787908606
Locate a Print Version: Find in a library

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  • University of Virginia
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  • Indiana University
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