Customer service excellence :
using information technologies to improve service delivery in government /
by the Program on Strategic Computing and Telecommunications in the Public Sector, John F. Kennedy School of Government, Harvard University.

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Related Names: John F. Kennedy School of Government. Strategic Computing and Telecommunications in the Public Sector Program.
Language(s): English
Published: Cambridge, Mass. : The Program, c1994.
Subjects: Customer services > Customer services / United States.
Information technology > Information technology / Government policy > Information technology / Government policy / United States.
United States > United States / Politics and government.
Physical Description: v, 97 p. : ill. ; 28 cm.
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