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| 035 | ⊔ | ⊔ | ‡a(OCoLC)21389204 |
| 035 | ⊔ | ⊔ | ‡aLIAS1569530 |
| 040 | ⊔ | ⊔ | ‡cPSt ‡dWaOLN |
| 100 | 1 | ⊔ | ‡aShulse, Jean Ann. |
| 245 | 1 | 0 | ‡aRetention marketing : ‡bcustomer service / ‡cby Jean Ann Shulse. |
| 260 | ⊔ | ⊔ | ‡aManhattan, Kan. : ‡bLearning Resources Network, ‡cc1989. |
| 300 | ⊔ | ⊔ | ‡a1 v. (various pagings) : ‡bill. ; ‡c29 cm. |
| 490 | 0 | ⊔ | ‡aResearch report ; no. 80 |
| 500 | ⊔ | ⊔ | ‡a"Customer retention marketing: customer service"--added T.p. |
| 504 | ⊔ | ⊔ | ‡aIncludes bibliographical references (p. 143-144). |
| 538 | ⊔ | ⊔ | ‡aMode of access: Internet. |
| 650 | ⊔ | 0 | ‡aCustomer relations. |
| 650 | ⊔ | 0 | ‡aCustomer services. |
| 710 | 2 | ⊔ | ‡aLearning Resources Network (U.S.) |
| 740 | 0 | ⊔ | ‡aCustomer retention marketing. |
| CID | ⊔ | ⊔ | ‡a007600159 |
| DAT | 0 | ⊔ | ‡b20100309000000.0 |
| DAT | 1 | ⊔ | ‡a20120815061537.0 ‡b2024-01-10T19:03:51Z |
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| 974 | ⊔ | ⊔ | ‡bPST ‡cPST ‡d20240110 ‡sgoogle ‡upst.000018124163 ‡y1989 ‡ric ‡qbib ‡tnon-US bib date1 >= 1930 |