The matrix, the spiderweb and the influence diagram :
developments in systems thinking at the New Zealand customs service /
Robert Y. Cavana and Leslie V. Clifford

APA Citation

Cavana, R. Y., Clifford, L. V. (1999). The matrix, the spiderweb and the influence diagram: developments in systems thinking at the New Zealand customs service. Wellington, N.Z.: Graduate School of Business & Government Management, Victoria University of Wellington.

MLA Citation

Cavana, R. Y, and Leslie V Clifford. The Matrix, the Spiderweb And the Influence Diagram: Developments In Systems Thinking At the New Zealand Customs Service. Wellington, N.Z.: Graduate School of Business & Government Management, Victoria University of Wellington, 1999.

Warning: These citations may not always be complete (especially for serials).