Better customer relations by letter :
a group of eleven helpful articles on effective credit department letters, reprinted from Credit and financial management /
edited by William H. Butterfield.

APA Citation

Butterfield, W. Henry., National Association of Credit Men (U.S.). (1945). Better customer relations by letter: a group of eleven helpful articles on effective credit department letters, reprinted from Credit and financial management. New York: National Association of Credit Men.

MLA Citation

Butterfield, William Henry, 1910-, and National Association of Credit Men (U.S.). Better Customer Relations by Letter: a Group of Eleven Helpful Articles On Effective Credit Department Letters, Reprinted From Credit And Financial Management. New York: National Association of Credit Men, 1945.