The service focus :
developing winning game plans for service companies /
John C. Shaw.
APA Citation
Shaw, J. C. (John Clark). (19891990). The service focus: developing winning game plans for service companies. Homewood, Ill.: Dow Jones-Irwin.
MLA Citation
Shaw, John C. (John Clark), 1933-. The Service Focus: Developing Winning Game Plans for Service Companies. Homewood, Ill.: Dow Jones-Irwin, 19891990.
Warning: These citations may not always be complete (especially for serials).