The service focus : developing winning game plans for service companies

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100 1 ‡aShaw, John C. ‡q(John Clark), ‡d1933-
245 1 4 ‡aThe service focus : ‡bdeveloping winning game plans for service companies / ‡cJohn C. Shaw.
260 ‡aHomewood, Ill. : ‡bDow Jones-Irwin, ‡c[1989], c1990.
300 ‡axiii, 262 p. : ‡bill. ; ‡c24 cm.
504 ‡aIncludes bibliographical references and index.
538 ‡aMode of access: Internet.
650 0 ‡aStrategic planning ‡zUnited States.
650 0 ‡aService industries ‡zUnited States ‡xManagement.
899 ‡a35128000991479
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