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‡aShaw, John C.
‡q(John Clark),
‡d1933-
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‡aThe service focus :
‡bdeveloping winning game plans for service companies /
‡cJohn C. Shaw.
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‡aHomewood, Ill. :
‡bDow Jones-Irwin,
‡c[1989], c1990.
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‡axiii, 262 p. :
‡bill. ;
‡c24 cm.
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‡aIncludes bibliographical references and index.
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‡aMode of access: Internet.
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‡aStrategic planning
‡zUnited States.
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‡aService industries
‡zUnited States
‡xManagement.
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