Sending your government a message :
e-mail communication between citizens and government /
C. Richard Neu, Robert H. Anderson, Tora K. Bikson.
APA Citation
Neu, C. R. (Carl Richard)., Bikson, T. K., Anderson, R. H. (Robert Helms). (1999). Sending your government a message: e-mail communication between citizens and government. Santa Monica, CA: RAND.
MLA Citation
Neu, C. R. (Carl Richard), 1949-, Tora K. Bikson, and Robert H. (Robert Helms) Anderson. Sending Your Government a Message: E-mail Communication Between Citizens And Government. Santa Monica, CA: RAND, 1999.
Warning: These citations may not always be complete (especially for serials).