Communicating professionally :
a how-to-do-it manual for library applications /
Catherine Sheldrick Ross, Patricia Dewdney.

APA Citation

Ross, C. Sheldrick., Dewdney, P. (1989). Communicating professionally: a how-to-do-it manual for library applications. New York: Neal-Schuman Publishers.

MLA Citation

Ross, Catherine Sheldrick, and Patricia Dewdney. Communicating Professionally: a How-to-do-it Manual for Library Applications. New York: Neal-Schuman Publishers, 1989.

Warning: These citations may not always be complete (especially for serials).