The soft side of software :
a management approach to computer documentation /
Theresa Foehr, Thomas B. Cross.
APA Citation
Foehr, T., Cross, T. B. (1986). The soft side of software: a management approach to computer documentation. New York: Wiley.
MLA Citation
Foehr, Theresa, and Thomas B Cross. The Soft Side of Software: a Management Approach to Computer Documentation. New York: Wiley, 1986.
Warning: These citations may not always be complete (especially for serials).